- Payment options : Credit and debit cards, and e-wallets
- Customer support : Customer support by telephone, live chat, and email
- Available languages : EN, RU, FR, ES, PT
- Trustpilot score: Excellent
- Number of lotteries: 22
- Mobile app: Yes
- Ticket Scan: Yes
Lotto Agent is in the online lottery market since 2012! It’s one of the most solid and reliable operators you can find, and that is among so many online lottery websites. The backbone of the tickets purchase mechanism is completely independent and not relying on a lottery white-label you can easily spot – this ensures Lotto Agent careful attention to details. Add to that a Buy One Get One ticket offer and top-notch customer support (online chat included) – you simply can’t go wrong with this operator.
There are many review elements that can be taken into consideration when analyzing Lotto Agent or any other online lottery website, not all are included, but those with the biggest value and weight to make a choice of whether to complete a purchase with the operator or not. These are the ones Lotto Agent will be reviewed by:
- SECURITY – Does Lotto Agent meet today’s web security standards? What efforts Lotto Agent makes to protect its players’ private details and information?
- PRODUCTS – What products does Lotto Agent have on its “shelf” for players to pick from? How well do they perform?
- FEATURES – What features does Lotto Agent offer its players? How do they contribute to the overall user’s experience?
- PLATFORMS – How does Lotto Agent’s experience carry across the many screen sizes and platforms its players are migrating between throughout the day?
- PROMOTIONS – What incentives does Lotto Agent offer its players? Purchase bonuses, bring-a-friend, loyalty program, and VIP points
- SUPPORT – How can a player get hold of Lotto Agent in case of something going wrong? What are Lotto Agent’s response time and availability?
This review aspect is of the highest importance, and it should be a deal-breaker for many potential online lottery players. It measures the relevancy of tools and services Lotto Agent makes use of in order to keep all data transactions between the player’s computer or mobile device and it’s servers. Failure to pass this test makes all other review aspects irrelevant. It is a sign of trustworthiness and good intent.
Lotto Agent has a valid SSL certificate by GeoTrust, this means the connection between its players’ browser and its servers is encrypted. This encryption protects both sides from having their data stolen and misused. Visitors to the site can instantly see it is secured as there’s a green lock icon to the left of the site’s URL.
Lotto Agent Geo Trust certificate
Lotto Agent adds more security layers and approval for their security level through McAfee SiteAdvisor and Norton’s Safe Web – all of the above shows Lotto Agent is taking seriously the expected level of security the online lottery customer look in an operator.
There are numerous companies that track sites for any suspicious or potentially mischief behaviors and practices. For this review most known and a few less known were taken to account.
- Google Safebrowsing approved – Google daily review pages by the billions for potential hazards. Lotto Agent’s domain was found not dangerous
- Norton Safe Web – Symantec’s service found 0 threats with Lotto Agent
- SiteAdvisor – McAfee’s service didn’t find any significant security issues and set its status to safe
- Other services Lotto Agent was cleared on are Phish Tank, SpamHaus, BitDefender, Sophos, ESET
While encryption is a technical aspect – a company can purchase over the phone a security certificate, and have its site tightly secured within hours – a reputation has to do with the company’s DNA, what use it makes with its data. This is something much harder to hide and cover as there are multiple platforms for lottery players to warn other players of not-so-honest lottery ticket operators.
Last time we checked TrustPilot for actual user reviews, Agent Lotto was a relatively small and new brand and there were no reviews. Since then, things have changed, and for the better. As of now, there are over 1,400 reviews and the overall score is EXCELLENT – ~90% of raters gave the top rate. This is an unusually high rank and a very strong indication of trustworthiness. The few negative reviews are relating to a mandatory block set per country. Lottoagent have to deny some countries from reaching the site. In any case, Customer Support replies quickly to these comments, and this is also a sign there’s someone caring for players and their content.
Lotto Agent is not a licensee of any online lottery platform, this is both a blessing and a curse. They have complete development freedom – no dependencies on the service provider’s schedule, shorter time to market of new features – to answer their players’ needs. On the other side, they’re not benefiting the collective experience of all the platform’s white labels. Also, develop once and use on multiple brands is more cost-effective. With these business considerations in mind, these are the features Lotto Agent polished over the last years:
A lottery line just as a lottery player would buy at a local kiosk. This is the starting point for all operators, it is the basic service and product – all other services and products are based on this standard line. A player can manually pick the line’s numbers or automatically Easy-Pick it. It’s important to state the Lotto Agent actually allowing the customers to pick just 1 line rather than automatically “force” you to pick more. We spot here a big advantage to this operator, allowing the customers to try the service with a minimum investment and later on upgrade to the multiple line deals which offer an up to 12% discount!
Lotto Agent offers a respected selection of 20 world lotteries. This means that as a Lottery player Lotto Agent must certainly has a lottery to match your preference, and you can play more often as there is always a draw just about to close. Lotto Agent excel with basic but solid product list and a rather large variety of lotteries.
While products answer players’ immediate need to buy a lottery ticket, features form their experience and designed in the mind of creative Product Managers to enhance a session, and hopefully gets them coming back. Shorten flows means players are getting what they came to Lotto Agent for quickly. These are the ones Lotto Agent has:
Auto fill all incomplete lottery lines with one click of a button. Not many players take the time and manually pick more than a couple of lines – It’s redundant. Lotto Agent ticket page has several buttons to open multiple empty lines (up to 5 lines) and the quick pick auto fills all those who are clear. A player can potentially quick pick 5 lottery lines with just two clicks.
Lotto Agent give the option of purchasing a multiplier for lotteries that offer this at an additional cost. It is the Powerball’s Powerplay that multiply the prize by up to 10 times, Mega Millions’ MEGAPLIER that multiply the prize by up to 5 times, and others. Most operators take a shortcut and don’t offer this fun exciting feature, and this is to Lotto Agent’s benefit as it is an almost exclusive feature.
With a limited, but well developed, features list, Lotto Agent scores high on this operator aspect. There’s everything a lottery player needs for a great experience. However it would be more suitable for Lotto Agent to offer new ways for acquiring the lotto tickets such as Syndicates and Systematic (Combo packs for more heavy players will be also gratefully accepted).
Online service providers face an interesting challenge of tracking their users’ funnel between screens – mobile web and app, tablet web and app, home and office PC, home and office laptop, and TVs. An average user (if there is such a thing) could migrate between three to four screens during the day. Each screen has it’s own functionality and time of day it’s in use – most don’t feel comfortable with completing a purchase over a smart phone, and would prefer to research for a service over a mobile device, but complete the funnel on the home PC. Tailoring a UI to match the platform functionality is a true challenge holding a reward. It should be easy for Lotto Agent to shine here as it’s competitors are behind in an already backward industry. Lotto Agent have the benefit of accumulated data and experience gained throughout the years of being practically competitor free.
Site’s width is 1000px. Current trend is widening sites towards 1200px, but with 1000px Lotto Agent are doing better than most of their competitors who are at 980px. Design is clear and easy to navigate and get around. There are not visible bugs we can spot while scanning this site.
Lotto Agent dud a fine job in designing their website for mobile, the lottery draws appear clearly along with the main promotion of the website, picking a line is a breeze and overall solid experience. Graphics and design could and should be better but the basics are checked here with confidence.
Promotions are one of the tools marketing and customer relations have to reward player for engaging with Lotto Agent. They are used for acquisition of new players, retention of existing, or reactivation dormant.
A very common benefit in the online lottery market, yet always enjoyable – you can try the service for the first time and instantly receive another ticket free of charge to the next draw.
A player who invites a friend to play the lottery with Lotto Agent is rewarded once he completes the first purchase. The one who invited is given a bonus of $15. It is always nice to bring a friend who is looking to play the lottery and be rewarded for it. It’s a win-win situation and no many brands offer this deal.
Promotions are straight forward and cross-industry. All operators use the same offers to attract players, just different rates. What should be an interesting review aspect is a completely generic one, and Lotto Agent has no excuse. As it is using its own platform, there really is no reason why they shouldn’t bring some news and be among industry leaders.
There’s usually very little use of customer support, especially in comparison to other review elements. But a lottery player needs to know there someone on the other end of a line that can assist in real time, or as close to real time as possible.
A customer support representative is available. On a couple of instances, a very kind and informative service was provided over live chat. It is also available over the different platforms.
Phone support is included 24/7 and supported in various languages.
There’s no email address published, but a contact form for reaching customer support. Once processed, within a time frame of 24 hours, customer support reply by email.
Lotto Agent has been around since 2012, which gives them a good vote of confidence. During these years it took the time to polish the products, add features, tackle the mobile platform, and most importantly, build a reliable customer support service. They still have a long way to go as there are features other are offering, such as syndicates, systematic and combo packages, but have not yet perfected. The gap is narrowing, but still substantial. Lotto Agent gets a sign of approval with ease, there are just too few that does lottery ticket carrying so well. If you’re in the market for an online lottery ticket, give Lotto Agent a try. Good luck!
Pros / Cons
- Buying an actual ticket and sending you a scanned copy
- Impressive variety of payment methods supported
- Invite A Friend Special – get $15 on every friend you bring to Agent Lotto
- 24/7 support including live chat
- Doesn’t support syndicate or systematic methods of lottery tickets