Online Lottery Websites With Top Customer Service

Best Service Online Lottery Operators

Playing the lottery can be fun and exciting, but when you choose an online lottery website you want to make sure you made the right call and that you picked the best offer and service level possible among the many operators out there.
Great customer service in an online lottery website doesn’t summarize with a Contact Us e-mail address or an FAQ page, it should be comprehensive, constantly available and above all user friendly.

Out of almost 30 online lottery websites we chose the top 5 websites that excel within the customer service niche and offer around the clock service to lottery fans. To enter our carefully crafted list the operators must match at least 3 out of the next 4 factors:

  1. Live Chat
  2. Telephone customer service
  3. 100% guarantee for a scanned lottery ticket
  4. Money-back guarantee if you’re not satisfied with the service

So, if you’re looking for top customer service and excellent online lottery experience these are the websites you should aim for:

The Lotter

Probably the biggest online lottery website out there with almost 15 years of experience on the online lottery market. The Lotter not only in charge of the biggest online lottery success stories, but it also maintaining top quality standards with every aspect of its customer service experience.

It offers a 24/7 live chat service in 15 languages (!) using LivePerson’s advanced live chat software, telephone service for 7 countries and a super comfy my zone section that has all the information you need on online lottery service.
Above all stands firm, The Lotter’s money-back guarantee policy that ensures first purchase refund if you’re dissatisfied with the level of service you received.

Read more about The Lotter’s key features in my review of their website.


This 7-year operator already served clients from more than 140 countries and remains firmly as one of the best online lottery website out there. Congalotto offers great live chat service as well as jackpot notifications that ensure you won’t miss the next big draw that’s just around the corner.

Once you send your lucky numbers for your desired lottery draw Congalotto’s local couriers around the world purchase the ticket on your behalf and deliver it to you by mail.

Considering Congalotto reputation over the past years it’s more than recommended to take your next online lottery experience with their great service.


With over 15 years of experience in the online lottery business (yep, PlayHugeLottos were even there back in 1999 offering non-UK customers enter the UK National Lottery draw), the guys at established themselves a solid reputation by delivering a top-quality service experience on their site.

Live chat is constantly available on the site as well as telephone customer service in 9 different languages so wherever the country you’re from PlayHugeLottos ensures your online lottery experience will be flawless.


This veteran operator is a solid choice in terms of excellent customer service, Wintrillions are there since 2005 and helped already 260,000 people to win extraordinary lottery prizes. With approximately 0.5 million customers from more than 100 different countries, Wintrillions back every day their 100% customer satisfaction guarantee with 24/7 Live chat support and full refund in any case you feel that experience was less than perfect using their online lottery service.
With top-level security and one of the strictest anti-spam policy Wintrillions stands firm as one of the friendliest and reliable online lottery websites out there.


The last operator on our top customer service list is a relatively new operator: Icelotto which took the online lottery world by a storm in the past year or so. Icelotto offers live chat service along with excellent telephone customer service based in the UK. On top of that there is a special treatment in Icelotto for VIP customers – a money back on EVERY purchase you make (up to 10% of the purchase amount).

It is clear that Icelotto is planning to be a long term player in the online lottery market, so if you plan to grab a ticket to the next raffle make sure you check out their latest promotion.

Bottom Line – whatever operator you may choose from the list above, we assure you 100% customer satisfaction guarantee so go ahead and grab a ticket to your favorite lottery.